MAKING
YOUR OWN RESERVATION
|
You
can start a booking by using your own CRS, or our Sabre On-line or call the airline
directly for a reservation. Please always advise the airline that
Vietlink Travel & Service will be the ticketing agent by
putting OSI remarks
[ 3OSI YY OTHS "PLEASE RELEASE TO VIETLINK TRAVEL FOR
TICKETING" ].
|
If
you have SABRE or WORLDSPAN reservation system, please queue the
reservation records directly to us as described below.
|
|
|
|
| SABRE: |
[
6[ ]TA/U2L7 ] |
[
]= change key |
| WORLDSPAN: |
[QEP/89N/35 ] |
|
|
|
|
|
| If
you are booking through SABRE, please email us and advise
the PNR number after releasing the booking to us. |
|
| If
you are booking through WORLDSPAN, before queueing the PNR
to us for the first time, we need you to advise us of your WORLDSPAN
pseudo city code to enable bridge for queueing PNR's. |
|
| If
your booking is not on SABRE or WORLDSPAN, please email or fax to us the
complete print out PNR and we will GK to issue the ticket
to you. |
|
It
is advisable to include in the Remarks field information regarding
form
of payment ,
as well as the fare basis and commission percentage you are
claiming for any gross fare bookings and the net dollar amount of
fare for net fare bookings, in order to eliminate any unnecessary
misunderstanding.
|
VTS
MAKING THE RESERVATION
|
If
you do not have access to a CRS system or if our program calls for
"RESERVATIONS MADE THRU VTS ONLY", you can use our RESERVATION
form to request it. When submitting the form, please provide us
with all relevant PNR data. It is important that complete
itinerary including travel dates, passenger names, passenger,
types (ADT/CHD/INF, etc), airlines, class of service, form of
payment and special instructions, if any, are specified.
|
CHANGE
/ CANCELLATION / REFUND
|
Vietlink
Travel & Service charges a $75 service fee for any changes,
cancellations or refund made to reservations after the ticket is
issued, in addition to any penalty assessed by the carrier.
Penalty charges vary with different carriers and different
programs. If you have any questions, please send them by Email.
|
FORM
OF PAYMENT
|
Credit
Card:
|
| |
The
Majority of airlines accept credit cards as a form of
payment. In case of NW/UA, we will accept travel agents '
MCO as form of payment for our Trans-Pacific program.
Certain air carriers and/or programs do not accept credit
cards as payment. If you have any questions, please
Email
us
for verification.
|
| |
When
paying by credit card we require the following:
|
| |
| a. |
Imprint
of the credit card with cardholders signature.
|
| b. |
Billing
address and telephone number of the cardholder for
account verification.
|
| c. |
In
the case of a companion traveler, a note from the
credit card holder indicating that he or she is
purchasing the ticket on behalf of someone else
(please not that we do not accept third party
transactions where the credit card holder is not
traveling).
|
|
|
Agency
Check:
|
| |
We
require 7 working days from the receipt of an agency check
for bank clearance prior to the delivery of ticket(s).
|
|
Cashiers
Check / Money Order / Cash :
|
| |
Immediate
delivery of ticket(s) upon receipt of payment.
|
|
TICKET
DELIVERY
|
Regular
U.S. Mail:
|
| |
We
discourage the use of regular U.S. mail for ticket
delivery. Any lost ticket charges and penalty resulting
from this delivery method will be the sole responsibility
of the travel agent.
|
|
U.S.
Express Mail, UPS, Airborne, and Federal Express:
|
| |
These
are the recommended methods of ticket delivery. There is a
$15 delivery charge per mailing. |
|
