1. Do I need to log in to access VTS Travel Agent  web site ? Yes, Vietlink Travel & Service - Travel Agent web site is a "for travel agents only" site. In order to gain access to our low Consolidator Air Fares, Tour Packages and many others information and discounted online, it is necessary to register your travel agency on line. 2. How do I become a registered user? We will need you to provide information regarding your travel agency. For the ARC/IATA agents you should have your ARC/IATA information handy. To register, click at Registration button on the left of the Travel Agent page. You will be guided to provide all necessary information in order to become a registered user. Non ARC/IATA agents will also be guided through this registration process. 3. Is there any obligation by completing the agent profile information ? Absolutely no obligation. Once profile information completed, we will review information and get back to you for a login information by email. You are then welcome to search for fare and request for fare quotes without obligation. 4. What should I do if I forget my user ID and /or password ? In order to protect unauthorized users from entering the site, if you have forgotten your password or user ID, you will have to contact us by e-mail. We will respond to your request by e-mailing back all necessary information to the e-mail address you have registered with us. 5. Can I book online? Here is your options: If your agency uses Sabre as a CRS system, you will be able to release your PNR to Vietlink Travel & Service once the reservation is made. The other option to book your client travel via internet is using our Sabre On-line and the reservation made will automatically release to our system. Please note that by using our Sabre On-line system you will be charged for US$3.00 on each reservation you made. You can go to our Booking Information page for more details. 6. Do I have to book through a CRS system? It would be more efficient if you book through your own CRS or our Sabre On-line system or call the airlines directly for reservation and then release your PNR to us. However, some of our programs do require the reservation to be made by Vietlink Travel & Service. If you are a new agency and currently do not have access to a CRS system, you can use our Sabre On-line system or you can send in your booking request by using our Reservation page or using our pre-printed form and fax to us. 7. How do we know our reservation is confirmed? And when? If you use your own CRS system or our Sabre On-line system to make the reservation, you will be releasing a confirmed PNR to Vietlink Travel & Service for ticketing. If Vietlink Travel & Service is making the reservation on your behalf, we will reply within 24 hours via e-mail the status of the reservation upon receipt of your request. Except for some of our special programs which require a 24 hours ticketing deadline after booking, we will hold your confirmed reservation for 72 hours. Please provide us with the payment and ticket delivery information at the time of your reservation request. 8. Will I be able to change our flight schedule after we receive the tickets? It all depends on the fare rules. In general, outbound departure date cannot be changed in most promotional fares. Some fares allow return portion change without penalty while other programs do not allow any change at all. Our staff will outline the relevant fare rules along with fare quote when responding to your request. 9. If there is a question regarding the tickets issued or a pending PNR, how do I contact VTS? You can contact Vietlink Travel & Service by using the "Contact VTS" click button on the left of this web site. Please provide all relevant information regarding the tickets and PNR including a brief description of the situation, the record locator, and the best way to contact you (via email, phone, or fax).